Drive sales growth by identifying the most effective sales pitches, proactively warn your agents against common stumbling blocks, and automatically identify when coaching is needed.
Speech analytics reports can deeply analyze an agent's efficiency. This data helps you create targeted agent training that optimizes call center ROI.
High quality recordings with transcription and language processing allow for automatic identification of sensitive data and even redaction on each and every call.
Categorize 100% of inbound calls by root causes, such as product failure or incorrect billing. Then use this data to develop targeted operational improvements.