Easily convert speech to text with pre-built integrations with a variety of speech enginesDemo Me
Transcribe in real time to extract immediately actionable data from your callsDemo Me
Monitor the mood of your customers and agents to assessment customer happiness and identify issues.
Identify key words or topics are spoken to ensure compliance and measure script adherence.Demo Me
Measure talk time, silence, and talk over to flag problems and identify best practicesDemo Me
Turn boring post-call surveys into quick, open ended responses with automatic data extraction
Connect your phone calls with popular AI assistants to let users make general queries and enable skills.
Drive sales growth by identifying the most effective sales pitches, proactively warn your agents against common stumbling blocks, and automatically identify when coaching is needed.
Speech analytics reports can deeply analyze an agent's efficiency. This data helps you create targeted agent training that optimizes call center ROI.
High quality recordings with transcription and language processing allow for automatic identification of sensitive data and even redaction on each and every call.
Categorize 100% of inbound calls by root causes, such as product failure or incorrect billing. Then use this data to develop targeted operational improvements.